Have a Question?
Our goal is to make ordering as simple as possible. Here you can find the answers to our most frequently asked questions.
If you have a question that isn’t listed here, we would be happy to help!
Our FAQs are always evolving. If there’s a question you think should be here, let us know! We greatly appreciate your feedback.
What is the fastest way to get in touch with you?
Please fill out form on our Contact Us page and we will return your email asap.
How do I care for my apparel?
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
How do I know a product will fit me?
Our products have size charts available at the bottom of each prduct. When deciding what size to order, it's always recommended to measure an existing tee shirt you have to compare measurements (remember though, cotton will shrink)
If you look at the size charts provided in our store, you will see a measurement for W and one for L. W stands for width or chest.
You measure this by measuring across the body of the shirt (laid flat), typically from armpit to armpit.
L stands for length, measured from the highest point on the collar, OR centre back collar, down to the bottom hem.
Please note that size charts can vary by 1”.
**Due to Covid-19, we do not accept returns as a result of inaccurate sizing or improper care of the t-shirt.
How can I check the status of my order? (AKA "Has it shipped yet?")
The status of your order will be updated online. Please log in to your account to confirm its status.
The status of your order will be changed as soon as tracking numbers are obtained from the warehouse.
Tracking numbers are usually available the day after the order is placed. Please keep in mind that orders can be processed and packed before the status is actually updated.
This means even if it says "awaiting shipment", it might still be too late to add or change the order. No, we aren't trying to be tricky. Pinky promise.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How soon can I receive an order?
Fast and trackable shipping for your ease of mind.
Most orders are delivered within 1 to 3 days (after the day the order was placed) for customers located in major Canadian cities and surrounding areas.
Rural customers can expect delivery within 3 to 7 days.
If you live in a major city, but your order must ship from a further warehouse, a customer service representative will contact you by email confirming you can work with a longer time-frame.
What is DTG Printing?
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.
Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
